Refund Policy

Cancellation and Return

  • The Buyer shall inspect the Goods immediately upon receipt and shall notify NRG Fuel by Telephone or Email within 14 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
  • If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing NRG Fuel by telephone or email with confirmation letter within 14 working days of receipt of the Goods.
  • Goods must be returned by the Buyer at the Buyer’s expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation and the goods being returned.
  • Goods to be returned must clearly show the order number obtained from NRG Fuel on the package.
  • Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.